tr77 Privacy Policy
At tr77, we take the privacy and security of every Bangladesh player's personal data seriously. This Privacy Policy explains exactly what information we collect, why we collect it, how we store and protect it, and what rights you hold over your own data while using the tr77 platform.
How tr77 Protects Your Data
These six principles summarise tr77's commitment to data privacy for players across Bangladesh. Full details for each area are covered in the numbered sections of the policy below.
tr77 only collects the personal data that is strictly necessary to operate your account, process transactions, and comply with applicable requirements. We do not collect data for its own sake. See Section 2 for the full list of data types we collect.
Every page and transaction on tr77 is protected by 256-bit SSL encryption. Your login credentials, payment details, and personal information are transmitted over secure, encrypted channels at all times. See Section 6.
You have the right to access, correct, and request deletion of your personal data held by tr77 at any time. Requests are handled by our dedicated support team within 30 days. See Section 8 for the full list of data rights.
tr77 does not sell, rent, or trade your personal data to third-party advertisers or data brokers under any circumstances. Data shared with third parties is limited strictly to service providers who are bound by confidentiality agreements. See Section 4.
tr77 uses cookies solely to maintain session state, remember your preferences, and generate anonymised platform analytics. We do not use third-party advertising cookies or cross-site tracking cookies. See Section 5.
tr77 retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. Account data is retained for a minimum of five years after account closure for audit purposes. See Section 7.
Introduction
This Privacy Policy ("Policy") describes how tr77 ("tr77", "we", "us", "our") collects, processes, stores, and protects the personal data of users ("Player", "User", "you") who access the tr77 website at https://tr77.io and use any of the associated services, including online casino games, sports betting, fishing games, live dealer tables, and any promotional programmes.
tr77 is committed to handling your personal data with the highest standards of care, transparency, and security. This Policy applies to all players based in Bangladesh and to all data collected through the tr77 platform, regardless of the device or connection method used to access it.
By registering an account with tr77 or by continuing to use the platform after this Policy has been updated, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not register an account or continue using the tr77 platform.
Data We Collect
tr77 collects only the personal data that is necessary to provide you with a functional, secure, and compliant gaming experience. The categories of personal data we collect are detailed in the table below, alongside the reason each category is collected.
| Data Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, national ID number | Account registration, age verification (21+), KYC compliance |
| Contact Data | Mobile number, email address | Account communications, two-step verification, withdrawal notifications |
| Financial Data | bKash / Nagad / Rocket account reference, Visa / Mastercard last four digits | Processing deposits and withdrawals, anti-money-laundering checks |
| Transaction Data | Deposit history, withdrawal history, wager amounts, game outcomes | Account management, dispute resolution, regulatory compliance |
| Technical Data | IP address, device type, browser type, operating system, session timestamps | Fraud detection, platform security, responsible gaming monitoring |
| Usage Data | Pages visited, games played, session duration, feature interactions | Platform improvement, personalisation, responsible gaming alerts |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | Customer service, dispute resolution, quality assurance |
| Verification Documents | Copies of national ID, passport, utility bill, bank statement | Identity verification, KYC compliance, withdrawal processing |
tr77 does not collect sensitive personal data such as racial or ethnic origin, religious beliefs, political opinions, health data, or biometric data except where expressly required by applicable law and with your explicit prior consent.
How We Use Your Data
tr77 uses your personal data only for legitimate purposes that are directly connected to providing and improving our services. The legal bases and purposes for processing your data are as follows:
- Contract performance: To create and maintain your tr77 account, process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, credit bonus funds, and settle wagers accurately in Bangladeshi Taka (৳).
- Legal obligation: To verify your identity and age (21+ requirement), conduct anti-money-laundering checks, retain transaction records for audit purposes, and respond to lawful requests from authorities.
- Legitimate interests: To detect and prevent fraud, account takeover attempts, multi-account abuse, and bonus exploitation. To monitor platform performance and fix technical issues. To conduct anonymised analytics that help us improve the platform experience for Bangladesh players.
- Responsible gaming: To identify patterns of play that may indicate problem gambling behaviour and to proactively offer responsible gaming tools such as deposit limits, session alerts, and cooling-off periods.
- Consent-based communications: To send you promotional offers, bonus notifications, and platform updates via email or SMS where you have opted in to receive such communications. You may withdraw this consent at any time through your account settings.
- Customer support: To respond to your enquiries, resolve disputes, and maintain records of support interactions for quality assurance and training purposes.
tr77 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent.
Data Sharing & Third Parties
tr77 does not sell, rent, or trade your personal data to third parties. We share your data only with the limited categories of third parties described below, and only to the extent necessary to provide the services you have requested or to fulfil a legal obligation.
- Payment service providers: bKash, Nagad, Rocket, Upay, and card processing networks (Visa, Mastercard) receive only the transaction data required to process your deposit or withdrawal. These providers operate under their own privacy policies and are subject to their own data protection obligations.
- Game providers: Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, Ezugi, and other certified game studios receive a pseudonymised player identifier and session token necessary to deliver game content. They do not receive your full name, contact details, or payment information.
- Identity verification services: Where KYC verification is required, a specialised third-party verification service may process a copy of your identity document and compare it against your registration details. This is conducted under a strict data processing agreement.
- Fraud prevention services: Anonymised technical data including IP addresses and device fingerprints may be shared with fraud detection partners to identify suspicious account activity or multi-account abuse.
- Legal and regulatory authorities: tr77 will disclose personal data to competent authorities where required to do so by applicable law, court order, or regulatory direction. tr77 will notify affected players of such disclosures where legally permitted to do so.
- Infrastructure providers: Cloud hosting, database, and content delivery providers may process data on tr77's behalf under data processing agreements that require them to maintain confidentiality and apply appropriate security measures.
Cookies & Tracking Technologies
tr77 uses cookies and similar technologies (including local storage and session storage) to operate the platform correctly and to improve your experience. The categories of cookies used by tr77 are as follows:
- Strictly necessary cookies: These cookies are required for the platform to function. They maintain your login session, remember your language and currency preferences, and enable the secure processing of transactions. These cookies cannot be disabled without breaking core platform functionality.
- Functional cookies: These cookies remember your game preferences, preferred payment method, and responsible gaming settings (such as active deposit limits) so that you do not need to reconfigure them on every visit.
- Analytics cookies: tr77 uses anonymised, first-party analytics to understand how players navigate the platform, which game categories are most popular, and where technical errors occur. No personally identifiable data is transmitted in analytics events.
tr77 does not use third-party advertising cookies, retargeting pixels, or social media tracking cookies on any page of the platform. You can manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to log in and use the platform.
Data Security
tr77 implements a multi-layered security architecture to protect your personal data against unauthorised access, alteration, disclosure, or destruction. The key security measures in place include:
- 256-bit SSL/TLS encryption on all pages and API endpoints, ensuring that data transmitted between your device and the tr77 platform is unreadable to any third party intercepting the connection.
- Passwords are stored using industry-standard one-way hashing with salt. tr77 staff cannot retrieve or view your password in plain text under any circumstances.
- Real-time fraud monitoring systems that flag unusual account activity — including logins from new devices or IP addresses, rapid deposit-withdrawal patterns, and multi-account registration attempts — for immediate review.
- Two-step SMS verification available to all account holders, adding a second layer of authentication to the login process beyond your password.
- Database access controls that restrict internal access to personal data on a strict need-to-know basis. Support staff can only view the minimum data required to resolve your specific enquiry.
- Regular security audits and penetration testing conducted by independent third-party security specialists to identify and remediate vulnerabilities before they can be exploited.
Despite these measures, no internet transmission or electronic storage system is 100% secure. In the event of a data breach that is likely to result in a risk to your rights or freedoms, tr77 will notify affected players without undue delay and will take immediate steps to contain and remediate the breach.
Data Retention Periods
tr77 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The retention periods applicable to each category of data are set out below:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | 5 years after account closure | Anti-money-laundering legal requirement and audit trail |
| Transaction & Financial Data | 5 years after each transaction | Financial record-keeping and dispute resolution |
| KYC Verification Documents | 5 years after account closure | Identity verification audit requirements |
| Support Communications | 3 years after the last interaction | Dispute resolution and quality assurance |
| Technical & Usage Data | 13 months on a rolling basis | Security monitoring and platform analytics |
| Marketing Preferences | Until consent is withdrawn | Consent-based communications |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to an identifiable individual. Anonymised, aggregated data may be retained indefinitely for statistical and business analysis purposes.
Your Data Rights
As a tr77 player, you have the following rights with respect to your personal data. To exercise any of these rights, contact our support team at support@tr77.io with the subject line "Data Rights Request". We will acknowledge your request within 5 business days and respond in full within 30 calendar days.
- Right of access: You have the right to request a copy of all personal data that tr77 holds about you, along with information about how it is being used and with whom it has been shared.
- Right to rectification: If any personal data that tr77 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. Minor account details such as your contact number can be updated directly from your account settings.
- Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where it has been processed unlawfully. This right is subject to tr77's legal obligations, which may require us to retain certain data for the periods described in Section 7.
- Right to restrict processing: You may request that tr77 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data you have contested is being verified.
- Right to data portability: You have the right to receive a copy of the personal data you provided to tr77 in a structured, commonly used, machine-readable format (such as CSV or JSON) and to transmit that data to another service provider.
- Right to object: You have the right to object to the processing of your personal data where that processing is based on tr77's legitimate interests, including profiling for fraud prevention purposes. tr77 will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
- Right to withdraw consent: Where processing is based on your consent — such as receiving promotional communications — you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal. Opt-out links are included in all marketing communications.
Third-Party Links
The tr77 platform may contain references to or integrations with third-party services, including game provider interfaces delivered within the tr77 environment and payment method portals. While tr77 takes reasonable care to work only with reputable third parties, we have no control over the privacy practices of external entities.
This Privacy Policy applies solely to personal data collected and processed by tr77 directly. tr77 is not responsible for the privacy practices, cookie policies, or data handling of any third-party service, including payment providers such as bKash, Nagad, Rocket, and Upay, or game studios such as Evolution Gaming, Pragmatic Play, and Ezugi. Players are encouraged to review the privacy policies of these services independently.
Children's Privacy
tr77 strictly prohibits access to its real-money gaming services by anyone under the age of 21. This platform is not directed at, and does not knowingly collect personal data from, individuals under the age of 21.
If tr77 becomes aware that personal data has been collected from an individual under the age of 21, that account will be closed immediately, all associated data will be deleted (subject to any legal retention obligations), and any deposits made during the period of underage use will be handled in accordance with the Terms & Conditions.
If you are a parent or guardian and believe that a minor in your care has registered an account with tr77, please contact the support team immediately at support@tr77.io. tr77 will investigate and respond within 48 hours.
Updates to This Policy
tr77 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform services. When a material change is made, we will notify registered players via their registered email address or through an in-platform notification at least seven (7) days before the updated Policy takes effect.
The "Effective" date shown in the hero section of this page indicates the version currently in force. We recommend that you review this Policy periodically to stay informed about how tr77 protects your data. Your continued use of the tr77 platform after the effective date of an updated Policy constitutes your acceptance of the changes.
Archived versions of this Privacy Policy are available on request by contacting support@tr77.io with the subject line "Privacy Policy Archive Request".
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way tr77 handles your personal data, please contact the tr77 data support team through any of the following channels:
- Email: support@tr77.io — include "Privacy Policy" or "Data Rights Request" in the subject line for fastest routing.
- Live chat: Available 24/7 from within your tr77 account dashboard. Ask to be connected to the data privacy team for formal requests.
- WhatsApp: +880 1700 000000 — available 24 hours a day, seven days a week. Note that formal data rights requests should be submitted via email for a written record.